Simply browse the website, select your preferred articles and amazing offers, add them to your shopping cart; when checking out, tell us the date of your departure/arrival and select the most convenient pick-up point. One of our sales associate will be expecting your visit to process your order.
Yes you can cancel your order; log in to your account and change the status of your order any time before your flight departure / arrival. There is no mandatory transaction. If you decide to proceed with the purchase, the transaction is only concluded after picking up the goods in the selected pick-up point, located in the airport chosen.
You do not need to register to browse our website and consult our product information. However, you will need to register to place a pre-order. Duty free shopping is only available for international travelers; due to the duty free regulation, it is mandatory that we get your flight information.
There is no limit to your pre-orders, you should however keep in mind the allowance limits as specified here. Note that you may have to pay the additional duty and tax differences if you exceed those limits.
You can cancel an order, but you cannot modify it. To cancel, you just need to access your account by logging in. But you cannot modify a reservation; you would need to cancel it and place a new order.
Nothing, as specified in this FAQ – the pre-ordering is not a binding transaction. If you do not pick-up your goods on the date of your flight (till 24hrs after your flight departure) it will simply be cancelled without any additional fees or consequences.
Returns or exchanges can be made up to 90 days after purchase at the airport; Please refer to our customer service regulation. The company reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were upon purchase.